Refund policy

The short version

If a product is faulty, damaged, or not what we described, we will make it right. If you simply changed your mind, you can return it unused within 7 days of delivery.

Return window

You have 7 days from the date of delivery — not from the date you ordered — to request a return. Requests made after that window may be declined.

Condition

Change-of-mind returns must be unused, in resalable condition, and in their original packaging with any included accessories. This does not apply to faulty items — a fault is a fault whether or not the box survived.

How to start a return

Email coco74242@gmail.com with your order number and what is wrong. Do not send anything back before we reply: we will confirm the return address and tell you what we need. Items returned without a prior request may not be refundable.

Return shipping

Faulty, damaged, or incorrect items: we cover return shipping.

Change of mind: return shipping is paid by the customer. Returns cross a border, and that postage often costs more than people expect — please factor it in before requesting one.

We recommend a tracked service. Until a return reaches us we cannot confirm it was sent, and we cannot refund what we have not received.

Refunds

Once your return arrives and has been checked, we will issue the refund within 5 business days to the original payment method. Your bank or card issuer may take a few additional days to show it. Original shipping charges are refunded when the return is the result of our error.

Items we cannot accept back

For hygiene or safety reasons we cannot accept returns of items that have been used where use cannot be undone — for example personal care items whose seal has been broken. We will always say so on the product page where this applies.

Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order, so you are not waiting on two shipments in sequence.

Cancelling an order

If your order has not yet been dispatched, email coco74242@gmail.com and we will cancel and refund it in full. Once dispatched, treat it as a return.

Your statutory rights

Nothing in this policy limits any rights you have under the consumer law that applies to you. Where that law gives you a longer cancellation period or a stronger remedy than this policy, that law applies.